Contact Center Application
Combining the best of UCaaS & CCaaS
Communications suitable for organizations of all sizes, Contact Center meets the needs of modern businesses to embrace future proof technology. Enable remote working, reduce costs, and exceed skyrocketing customer expectations.
Key Benefits & Features
- Increased agent productivity with an easy-to-use, all-in-one contact center solution.
- Deep integration with the award-winning RingCentral MVP platform for high-quality, low-cost telephony and agent collaboration.
Achieve Higher Productivity and Profitability Together
The right partner can ensure that the communication needs of your entire organization are met and that your employees can deliver exceptional experiences to your customers.
By the Numbers
Real-time reporting, advanced workforce management, and AI-based sentiment analysis, together with a vast suite of integrations, give businesses the tools they need to greatly improve their contact center performance.
57% of employees say outdated technology has negatively affected their productivity and morale.
69% of employees waste up to 60 minutes a day navigating between apps.
71% of agents report having to leave their customer communications app for another tool to reach out for help from coworkers.
75% of agents say they experience job unhappiness when communications technologies fail.
96% of customers want their issues resolved quickly on the channel of their choice.
49% of customers have switched to another business in the past year as a result of poor customer service.
147% of companies with highly engaged employees outperform their competitors.
Our Partners
